Refund Policy

1. Introduction

Programming With Maurya ("we," "us," or "our") operates the Boansel platform ("Service"). This Refund Policy explains our refund procedures and your rights regarding refunds for services purchased through our platform.

We are committed to providing quality services and ensuring fair treatment for both service providers and customers. This policy is designed to be transparent and easy to understand.

2. General Refund Principles

Our refund policy is based on the following principles:

• Fairness to both customers and service providers
• Transparency in refund processes and timelines
• Protection against fraudulent or abusive refund requests
• Compliance with applicable consumer protection laws

3. Refund Eligibility

You may be eligible for a refund in the following circumstances:

3.1 Service Provider Cancellation

If a service provider cancels your booking:

• You will receive a full refund automatically
• Refund will be processed within 5-7 business days
• You will be notified via email and platform notification
• You may be offered alternative time slots if available

3.2 Technical Issues

If technical issues prevent the service from being delivered:

• You may be eligible for a full or partial refund
• Issues must be reported within 24 hours of the scheduled service time
• Our support team will investigate and determine refund eligibility
• We will attempt to resolve technical issues before processing a refund

3.3 Service Not Delivered

If a service provider fails to deliver the booked service without cancellation:

• You may request a full refund
• Request must be submitted within 7 days of the scheduled service date
• Our team will verify the claim and process the refund if valid

3.4 Duplicate Payment

If you are charged multiple times for the same booking:

• All duplicate charges will be refunded in full
• Refund will be processed immediately upon verification
• Please contact support with your booking ID and transaction details

3.5 Payment Processing Errors

If there is an error in payment processing:

• Incorrect amount charged: Full refund of the difference
• Payment for wrong service: Full refund upon verification
• Failed service delivery despite successful payment: Full refund

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

4.1 Customer Cancellation

• Less than 24 hours before scheduled time: No refund (unless service provider agrees otherwise)
• No-show without cancellation: No refund
• Repeated cancellations: May result in account restrictions

4.2 Service Quality Disputes

• If the service was delivered as described, refunds are not available
• Subjective dissatisfaction does not qualify for refunds
• Service quality disputes should be resolved through reviews and ratings

4.3 Digital Products

• Digital products that have been downloaded or accessed are non-refundable
• Once you download or access digital content, the purchase is considered final
• Exceptions may be made for defective or corrupted files

4.4 Terms of Service Violations

• If you violate our Terms of Service, you forfeit refund eligibility
• Fraudulent or abusive behavior may result in account termination without refund

4.5 Time-Limited Refunds

• Refund requests submitted more than 30 days after service completion are generally not eligible
• Exceptions may be made for extenuating circumstances at our discretion

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Reach out through the platform's support system or email within 7 days of the service date
2. Provide Information: Include your booking ID, transaction ID, and reason for refund request
3. Wait for Review: Our team will review your request within 2-3 business days
4. Receive Response: You will be notified of the decision via email

5.2 Required Information

When requesting a refund, please provide:

• Booking ID or transaction ID
• Service name and date
• Reason for refund request
• Supporting documentation (if applicable)
• Your account email address

5.3 Review Process

Our support team will:

• Review your booking details and payment records
• Verify the circumstances of your refund request
• Contact the service provider if necessary
• Make a decision within 2-3 business days
• Notify you of the outcome via email

6. Refund Processing

6.1 Processing Time

Once your refund is approved:

• Refunds are processed to your original payment method
• Processing time: 5-7 business days from approval
• You will receive an email confirmation when the refund is processed

6.2 Refund Timeline

The complete refund timeline:

• Request Submission: Immediate
• Review Period: 2-3 business days
• Processing Time: 5-7 business days
• Total Time: 7-10 business days (may vary by payment method)

6.3 Payment Method Specifics

Refund appearance times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• UPI: 3-5 business days
• Net Banking: 5-7 business days
• Digital Wallets: 3-7 business days

Note: It may take up to 10-14 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Partially Completed Services: If a service is partially delivered, you may receive a refund proportional to the undelivered portion
• Extenuating Circumstances: In cases of unforeseen events that prevent full service delivery
• Service Provider Discretion: Service providers may offer partial refunds at their discretion
• Platform Discretion: Boansel may offer partial refunds to resolve disputes fairly

Partial refund amounts will be determined based on the specific circumstances and will be communicated to you clearly.

8. Cancellation Policy

8.1 Customer Cancellation

Cancellation refund eligibility:

• More than 24 hours before: Full refund (minus processing fees, if applicable)
• 24 hours or less before: No refund (unless service provider agrees otherwise)
• No-show: No refund will be provided

8.2 Service Provider Cancellation

If a service provider cancels:

• You receive a full automatic refund
• You will be notified immediately via email and platform notification
• You may be offered alternative time slots if available

9. Dispute Resolution

If you disagree with a refund decision:

1. Contact Support: Reach out to our support team with additional information or documentation
2. Escalation: Request escalation to a senior support representative
3. Review: Your case will be reviewed by our dispute resolution team
4. Final Decision: We will provide a final decision within 5 business days

We are committed to fair resolution of all disputes and will work with you to find a satisfactory solution.

10. Processing Fees

Processing fees are generally not charged for eligible refunds. However:

• Payment gateway fees may be deducted in certain cases (e.g., customer-initiated cancellations)
• Any applicable fees will be clearly communicated before processing the refund
• Service provider cancellations: No fees deducted, full refund
• Technical issues or platform errors: No fees deducted, full refund

11. Currency and Exchange Rates

All refunds are processed in the same currency as the original payment:

• Refunds are processed in Indian Rupees (₹) for Indian customers
• Exchange rates are determined by your payment provider at the time of refund
• Any currency conversion fees are the responsibility of your bank or payment provider

12. Contact Information

For refund inquiries or requests, please contact us:

Company: Programming With Maurya
Platform: Boansel
Support: Available through the platform's support channels
Response Time: We aim to respond to all refund requests within 24-48 hours

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We will notify users of significant changes via:

• Email notification to registered users
• Platform notification
• Posting the updated policy on our website

The "Last updated" date at the top of this page indicates when the policy was last revised.