Privacy Policy

1. Introduction

Programming With Maurya ("we," "us," or "our") operates the Boansel platform ("Service"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, username, profile picture
• Profile Information: Bio, expertise tags, social media links, timezone preferences
• Booking Information: Service preferences, booking dates and times, special requests
• Payment Information: Payment method details (processed securely through third-party payment gateways)
• Communication Data: Messages, reviews, feedback, and support requests
• Content: Service descriptions, images, files, and other content you upload

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: General location based on IP address (with your consent)
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
• Log Data: Server logs, error reports, performance data

2.3 Information from Third Parties

We may receive information from:

• Payment processors (Razorpay) for transaction verification
• Authentication providers (Google OAuth) for account creation
• Analytics services for usage insights
• Social media platforms if you connect your accounts

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process bookings and payments
• Facilitate communication between users and service providers
• Deliver services and digital products
• Send booking confirmations and reminders

3.2 Communication

• Respond to your inquiries and support requests
• Send important service updates and notifications
• Provide customer service and support
• Send marketing communications (with your consent)

3.3 Platform Improvement

• Analyze usage patterns and trends
• Improve our Service and user experience
• Develop new features and functionality
• Conduct research and analytics

3.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms and Conditions
• Detect and prevent fraud, abuse, and security threats
• Protect the rights and safety of users

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay)
• Cloud hosting and infrastructure (Supabase, AWS, Google Cloud)
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Between Users

When you book a service, we share necessary information with the service provider:

• Your name and contact information
• Booking details and preferences
• Special requests or questions

Similarly, service providers' information (name, profile, services) is visible to users browsing the platform.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or regulatory requirements
• Enforcement of our Terms and Conditions
• Protection of rights, property, or safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data in transit is encrypted using SSL/TLS protocols
• Secure Storage: Data at rest is stored in secure, encrypted databases
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Payment Security: Payment information is processed through PCI-DSS compliant gateways
• Authentication: Secure authentication mechanisms and password hashing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes (such as transaction records for accounting).

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Access your personal information through your account settings
• Request a copy of your data in a portable format
• View your booking history and transaction records

7.2 Correction and Update

• Update your profile information at any time
• Correct inaccurate or incomplete data
• Modify your account preferences

7.3 Deletion

• Delete your account and associated data
• Request deletion of specific information
• Note: Some information may be retained for legal compliance

7.4 Communication Preferences

• Opt-out of marketing emails (transactional emails will still be sent)
• Manage notification preferences in account settings
• Unsubscribe from promotional communications

7.5 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for the Service to function (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how users interact with our Service
• Advertising Cookies: Deliver relevant advertisements (if applicable)

You can manage cookie preferences through your browser settings or our cookie consent banner (where applicable).

9. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

• Payment Processors: Razorpay (for payment processing)
• Authentication: Google OAuth (for account creation)
• Cloud Services: Supabase, AWS, Google Cloud (for hosting and storage)
• Analytics: Google Analytics, other analytics providers

We encourage you to review the privacy policies of these third-party services. We are not responsible for their privacy practices.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on the platform

The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Programming With Maurya
Platform: Boansel
Support: Available through the platform's support channels

For data protection inquiries or to exercise your rights, please contact us through the platform's support system.

14. Your Consent

By using Boansel, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

15. Data Protection Officer

For data protection concerns, you may contact our data protection team through the platform's support channels. We are committed to addressing your privacy concerns promptly and transparently.